Correctional Health Quality and Improvement Officer

Fixed Term Part Time role:

• Excellent benefits including salary packaging
• Fitzroy and Truganina location
• Best practice implementation
  
  About the Role
  The Correctional Health Quality and Improvement Officer is dedicated to optimizing the efficiency and effectiveness of the Correctional Health Program by building enhanced capabilities in service planning, stakeholder engagement, and data analytics. This strategic role is central to delivering exceptional patient care and advancing organizational excellence.
  Reporting directly to the General Manager of Access, Corrections and Imaging, and working closely with the Medical Director, Operations Manager, and Nurse Managers, this role fosters a culture of continuous improvement across the Correctional Health Program.
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  • Lead Problem-Solving & Project Management: Provide dedicated problem-solving and project management support at both program and departmental levels to drive quality and improvement initiatives.
  • Align Initiatives with Strategic Goals: Collaborate with local Audit & Improvement committees to ensure that all quality and improvement projects align with organizational strategic plans, key performance indicators (KPIs/KPAs), and quality standards.
  • Develop Policies & Procedures: Assist in the creation and refinement of local policies, guidelines, and standard operating procedures to enhance service delivery and compliance.
  
  Depending on the successful candidate’s qualifications and registration, the position may be classified as:
  Nurses and Midwives – YU11
  Allied Health Professionals – VC1
  Health and Allied Services – HS4
  
  Your Contribution
  
  
  • Relevant Qualification or AHPRA registration
  • X 3-day Continuous Improvement Course or the intention to complete the course
  • Experience in project management or continuous improvement
  
  What we Offer
• A focus on wellbeing initiatives, with regular events and programs
• Salary Packaging – Increase your take home pay!
• Regular opportunities for professional development to assist you to reach your career goals
• Culture of continuous improvement

About
St Vincent’s Correctional Health Services (SVCHS) provides tertiary and secondary healthcare to people in custody. SVCHS extends its care beyond the walls of St Vincent’s Hospital Melbourne and provides subacute care within Port Philip Prison and liaison services to all prisons within the state of Victoria.



Working at St Vincent’s
St Vincent’s Hospital Melbourne (SVHM) is a leading teaching, research and tertiary health service. SVHM provides a diverse range of adult clinical services and is driven by values of Compassion, Justice, Integrity and Excellence.

Application

Please attach your resume and cover letter to your application.

Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced.

We encourage applications from people of all backgrounds and abilities. Inclusion is essential to our mission and diversity reflects the community we serve.

Please visit our website, for further information regarding our Aboriginal and Torres Strait Islander Employment at SVHM.

POSITION PURPOSE
The Correctional Health Quality and Improvement Officer is dedicated to optimizing the efficiency and effectiveness of the Correctional Health Program by building enhanced capabilities in service planning, stakeholder engagement, and data analytics. This strategic role is central to delivering exceptional patient care and advancing organizational excellence.

Reporting directly to the General Manager of Access, Corrections and Imaging, and working closely with the Medical Director, Operations Manager, and Nurse Managers, this role fosters a culture of continuous improvement across the Correctional Health Program.

The Correctional Health Quality and Improvement Officer collaborates with St Vincent's Hospital Melbourne (SVHM) Quality, Continuous Improvement (CI), and Decision Support Unit (DSU) business partners to implement quality improvement initiatives within the directorate. Additionally, this role contributes to broader organizational projects and improvement efforts, ensuring alignment with the hospital’s strategic goals.

POSITION DUTIES

• Lead Problem-Solving & Project Management: Provide dedicated problem-solving and project management support at both program and departmental levels to drive quality and improvement initiatives.
• Align Initiatives with Strategic Goals: Collaborate with local Audit & Improvement committees to ensure that all quality and improvement projects align with organizational strategic plans, key performance indicators (KPIs/KPAs), and quality standards.
• Develop Policies & Procedures: Assist in the creation and refinement of local policies, guidelines, and standard operating procedures to enhance service delivery and compliance.
• Strengthen Service Planning & Quality Assurance: Work closely with Senior Management to improve service planning and quality assurance by building stronger connections with the Quality and Continuous Improvement departments.
• Cultivate a Culture of Improvement: Foster a culture of continuous improvement across the Access and Imaging workforce by enhancing capabilities and promoting best practices.
• Enhance Data Reporting & Analytics: Improve data reporting and monitoring by serving as a liaison with the Decision Support Unit (DSU) to ensure accurate and timely data-driven decision-making.
• Optimise Initiative Responsiveness: Increase responsiveness and turnaround times for quality, improvement, and project initiatives by defining and implementing an efficient reporting structure with clear authority to prioritise key projects.
• Elevate Service Quality: Focus on enhancing service quality through strategic initiatives and fostering a culture of continuous improvement.
• Advance Patient Care & Organisational Excellence: Support the delivery of exceptional patient care and the advancement of organizational excellence through quality and improvement initiatives.
• Strengthen Program Expertise: Enhance local expertise within the Access and Imaging Program, contributing to stronger overall program performance.
• Enhance Stakeholder Engagement: Improve engagement and collaboration with both internal and external stakeholders to support the directorate’s quality and improvement goals.

INCUMBENT OBLIGATIONS
General
• Perform duties of the position to best of their ability and to a standard acceptable to SVHM.
• Comply with all SVHM policies, procedures, by laws and directions.
• Treat others with respect and always behave professionally and in accordance with the SVHM Code of Conduct.
• Only access confidential information held by SVHM when this is necessary for business purposes, maintaining the confidentiality of that information once accessed.
• Participate in the annual SVHM performance review process.
• Display adaptability and flexibility to meet the changing operational needs of the business.
• Comply with applicable Enterprise Bargaining Agreement provisions.
• Display a willingness to develop self and seek to improve performance.

Clinical Quality and Safety
• Attend clinical orientation upon commencement.
• Maintain clinical registration and any required indemnity cover.
• Always work within approved scope of practice under supervision by more senior clinical staff as appropriate.
• Take personal responsibility for the quality and safety of work undertaken
• Take all necessary care and precautions when undertaking clinical procedures
• Complete annual clinical competencies
• Maintain skills and knowledge necessary to safely and skilfully undertake clinical work
• Consult with peers and other experts and refer to other healthcare workers when appropriate and in a timely manner
• Collaborate and clearly communicate with patients/clients and the healthcare team
• Participate in clinical risk management and continuous quality improvement activities as part of day-to-day work.

Person Centred Care
• Ensure consumers receive information in an appropriate and accessible format
• Actively support consumers to make informed decisions about their treatment and ongoing care
• Ensure consumers are aware of their rights responsibilities and how to provide feedback

Health and Safety
• Protect the health and safety of self and others, complying with all health and safety related policies, procedures and directions
• Complete required Fire and Emergency Training annually
• Complete required Workplace Culture and Equity Training annually
• Attend general hospital orientation within 3 months of commencement
• As required, comply with fit-testing and PPE requirements
• Participate in reporting and analysis of safety and quality data including risks or hazards,
• Report any hazards, near misses and incidents (regardless of whether an injury occurred or not) into Riskman
• Identify and report any variance to expected standard and minimising the risk of adverse outcomes


SELECTION CRITERIA
ESSENTIAL REGISTRATION, LICENSE OR QUALIFICATION REQUIREMENTS
• Relevant Qualification or AHPRA registration
• X 3-day Continuous Improvement Course or the intention to complete the course
• Experience in project management or continuous improvement

OTHER ESSENTIAL REQUIREMENTS
• Understanding of the clinical settings and secondary services
• Knowledge of principles and practice of evidence-based care
• Demonstrated experience and expertise in communicating with senior managers/executives with clarity and precision
• Strong communication and presentation skills, specifically the ability to communicate positively with patients and staffs at all level
• Strong interpersonal skills, including analytic skills, particularly in the areas of clinical and project management and analysis
• Strong and well-developed project management, and/or planning and organizational skills
• High level computer literacy
• Proven ability to be self-directed, motivated, and positive and work in a team environment.

OTHER NON-ESSENTIAL REQUIREMENTS
• Post graduate qualifications in a clinical specialty, project management, business or service improvement are highly desirable
• Experience working in Telehealth in acute setting
Position